Shipping Policy

At Baicycle, we are committed to providing a smooth and reliable delivery experience. We understand that receiving your new electric bike is an important part of your purchase, and our team works hard to ensure your order is processed and delivered as quickly and safely as possible.

We partner with trusted Australian freight and delivery carriers to provide reliable transportation services for our electric bikes. Delivery arrangements may vary depending on your location, product availability, and carrier capacity.

01. Shipping Costs & Destinations

We currently ship Baicycle electric bikes, parts, and accessories within Australia.

Standard shipping is free to most areas of Australia. Additional shipping charges may apply to certain regions due to distance, freight requirements, or delivery conditions.

Destination	Shipping Fee
Most areas of Australia	FREE
Western Australia	Additional $250
Tasmania	Additional $250
Northern Territory	Additional $500
Queensland – north of Gladstone	Additional $250
Remote or special delivery areas	Please contact us for a shipping quote

All applicable shipping charges will be displayed or confirmed before your order is dispatched.

For remote or special delivery locations, additional freight charges may apply depending on the destination and carrier requirements.

02. Shipping From

Your Baicycle electric bike will be shisped from one of our Australian warehouses, depending on product availability and your delivery location.

Orders may be dispatched from our Melbourne warehouse to help provide efficient delivery across Australia.

03. Processing & Delivery Time

Processing Time

Orders for in-stock products are typically processed and dispatched within 1–3 business days after payment has been successfully received.

Orders placed on weekends, public holidays, or after 1:00 PM AEST/AEDT on business days will generally be processed on the next business day.

Once your order has been dispatched, we will send you an email containing your tracking information.

Delivery Time

After dispatch, delivery times vary depending on your location and the freight carrier. Estimated transit times are:

Destination	Estimated Delivery Time
Victoria	2–9 business days
Sydney / NSW Metro	2–4 business days
Other areas of New South Wales	7–15 business days
Queensland	5–15 business days
Australian Capital Territory	4–9 business days
South Australia	7–15 business days
Western Australia	7–15 business days
Tasmania	7–15 business days
Northern Territory	7–15 business days

Please note: These are estimated delivery times only and are not guaranteed. Delivery may take longer during peak periods, public holidays, adverse weather, or other circumstances outside our control.

It may take up to 24 hours after dispatch for tracking information to become active in the carrier's system.

04. Order Confirmation & Payment

Your order will be prepared for shipment only after your payment has been successfully received.

For certain orders, our customer service team may contact you by email or phone to confirm your delivery address, contact details, and other shipping information before dispatch. This helps us reduce the risk of delivery errors and ensure your electric bike reaches you safely.

05. Pre-Orders & Backorders

While we make every effort to maintain accurate inventory information, products may occasionally become unavailable before our website inventory is updated.

If your order contains a backordered or pre-order item, we will contact you as soon as possible and provide information regarding:

• The current order status
• The estimated restock or dispatch date
• Available alternative models, where applicable

Estimated arrival dates for backordered or pre-order products may change due to circumstances such as manufacturing delays, freight disruptions, port congestion, or other unforeseen events.

If the estimated delivery date changes significantly, you may choose to:

• Wait for your original order
• Switch to an available alternative model
• Cancel your order

Once your item is available and ready for dispatch, we will confirm your delivery details and provide tracking information after shipment.

06. Important Delivery Information

Delivery Address

Please carefully check that your delivery address, postcode, email address, and phone number are correct before completing your order.

Once your order has been dispatched, we may not be able to change the delivery address.

Baicycle is not responsible for delays, failed deliveries, or additional freight costs resulting from incorrect or incomplete delivery information provided by the customer.

Delivery Restrictions

To ensure successful delivery of large and heavy eBike shipments, we may have restrictions on certain delivery addresses.

We may be unable to deliver to:

• PO Box addresses;
• Addresses without suitable carrier access;
• Locations requiring special freight arrangements;
• Certain remote or restricted-access areas.

For large eBike shipments, the delivery location must be accessible to the freight carrier and suitable for receiving oversized goods.

Please carefully check your shisping address before completing your order. If an incorrect or incomplete address is provided and the shipment needs to be redirected, re-delivered, or returned, additional freight charges may apply.

For remote or special delivery locations, please contact us before placing your order so we can confirm delivery availability and any applicable charges.

Delivery Delays

Delivery times may be affected by factors beyond Baicycle's control, including:

• Courier and freight carrier delays
• Peak-season shipping volumes
• Public holidays
• Severe weather
• Road or transport disruptions
• Port or warehouse delays
• Remote-area delivery requirements

If your order has not arrived within the estimated delivery window, please contact our customer service team. We will work with the carrier to investigate the shipment and provide you with an update.

07. Damaged Packages

Please inspect the package carefully when it arrives.

If you notice visible damage to the packaging, we recommend taking clear photos before opening the package and contacting Baicycle customer service as soon as possible.

If the electric bike or any components appear to have been damaged during transportation, please contact us promptly with photos or videos of the damage and the packaging so that we can assist you with the next steps.

08. Returns & Shipping Costs

If you need to return your electric bike, return shipping costs may apply depending on the reason for the return and the applicable terms of our Return Policy.

Original shipping charges, where applicable, may be non-refundable.

For complete information about returns, refunds, and warranty coverage, please refer to our Return & Refund Policy.

09. Age & Local Requirements

Baicycle electric bikes are intended for use by adults aged 18 and over, unless otherwise specified for a particular product.

Products must be used in accordance with applicable Australian laws, regulations, and safety requirements. Customers are responsible for ensuring that their use of the product complies with local regulations.

10. Contact

If you have any questions about shipping, delivery times, remote-area delivery, or your order, please contact our customer service team.

Email: hello@baicycle.com

Our team will be happy to assist you with your order and delivery.